VocalReception vs Rosie: 2026 comparison
Verdict
Rosie suits businesses wanting self-service English and Spanish answering, with $49 monthly for 250 minutes or $149 for 1,000 minutes. VocalReception suits businesses wanting managed setup and seven languages at €79 excl. VAT for 400 minutes. Current Rosie plans have minute caps; unlimited subscriptions apply only to eligible legacy customers.
Side-by-side comparison
| Criterion | VocalReception | Rosie |
|---|---|---|
| Entry price, monthly billing | €79 excl. VAT | $49 Professional; $149 Scale; $299 Growth [1] |
| Minutes included | 400 | 250 / 1,000 / 2,000 [1] |
| Above the allowance | €0.25 per started minute; client-set spending cap | Automatic upgrade to a higher plan; higher tier persists until downgraded [2] |
| Cost at 100 / 400 / 1,000 minutes | €79 / €79 / €229 excl. VAT | $49 / $149 / $149 on current plans [1] |
| Setup | Done for you; €199 excl. VAT, credited on invoice 7 after 6 paid months | Website and Google profile import; specialist onboarding on Growth [1] |
| Languages | 7: French, Dutch, English, Spanish, Portuguese, Italian, German | English and Spanish [1] |
| Trial or guarantee | 30-day money-back on the first €79 only; setup excluded | 7-day trial advertised [1] |
| Company | AlphaOscar, Paris, France | Rally Commerce, Inc. dba Rosie [2] |
When to choose Rosie
- Professional provides 250 minutes for $49 monthly for businesses handling straightforward English and Spanish enquiries (source 1).
- Scale includes direct calendar booking and warm transfers with 1,000 minutes for $149 monthly (source 1).
- Growth offers waterfall transfers, custom training and specialist onboarding (source 1).
When to choose VocalReception
- Our team writes the script, configures and tests the receptionist, then launches it within 7 days of a 1-hour workshop.
- One plan: €79 excl. VAT for 400 minutes, with a spending cap you set and no commitment.
- A monthly report lists unanswered questions so you can supply answers for the next update.
The two offers in one sentence
Rosie is an AI answering service from Rally Commerce, Inc. dba Rosie, with English and Spanish answering and plans starting at $49 monthly for 250 minutes (source 1, source 2). VocalReception provides a receptionist configured and tested by our team, with seven languages and 400 minutes for €79 excl. VAT monthly (pricing).
For new subscribers, Rosie is a capped-minute service. Its unlimited offer still matters to existing customers, but it should not be used to price a new subscription. The distinction is explicit in its terms (source 2).
Price at your call volume
The comparison assumes one business, monthly billing and inbound calls only, excluding SMS, setup and taxes. Current Rosie plans are Professional at $49 for 250 minutes, Scale at $149 for 1,000 minutes, and Growth at $299 for 2,000 minutes (source 1).
| Minutes per month | VocalReception | Rosie, current plans |
|---|---|---|
| 100 | €79 | $49 Professional |
| 400 | €79 | $149 Scale |
| 1,000 | €229 | $149 Scale |
VocalReception’s formula is €79 + €0.25 × started minutes above 400. For Rosie, select the plan covering your billable usage: $49 through 250 minutes, $149 through 1,000, and $299 through 2,000. A public per-minute rate above the top allowance was not established; ask for a custom quote if you expect to exceed it (source 1, source 2).
Rosie rounds each call up to the next minute. Its terms say exceeding the allowance automatically upgrades the subscription, which stays on the higher plan until downgraded. The fee section also says increases apply to the current and at least two subsequent billing periods. Confirm the downgrade schedule for a seasonal spike, rather than assuming the bill immediately returns to $49 (source 2).
Legacy subscribers on unlimited terms dated before February 5, 2026 may retain that subscription. Switching to a current plan removes the legacy option. Our table therefore excludes legacy unlimited pricing (source 2). There is no exchange-rate-free breakeven between USD and EUR. Estimate your minutes with our pricing simulator.
Setup: you or us
Rosie learns from your website and Google profile, then lets you add FAQs and customize the greeting. Professional can send appointment links; Scale adds direct calendar booking and warm transfers. Growth adds waterfall transfers and a dedicated onboarding specialist (source 1). Those distinctions matter if you need appointment handling or backup transfer paths from day one.
VocalReception starts with a 1-hour workshop. Our team writes the script, configures transfers, tests calls and launches within seven days. The €199 excl. VAT setup charge is deducted from invoice seven after six paid months. We also send a monthly report of unanswered questions. Our small-business answering guide can help define which calls to handle first.
Customer reviews
On November 5, 2026, the Heyrosie Trustpilot profile had zero reviews, so there is no customer-review score to report (source 5). The G2 product URL checked redirected to a category page, which did not establish a Rosie-specific rating (source 6). Absence of a verified rating is not evidence about service quality.
Our recommendation
Rosie is worth considering for English and Spanish answering, especially when Scale’s booking and transfer features fit your workflow. VocalReception fits businesses that want seven languages, managed implementation and a client-set spending cap. Hear a demo or contact our team to discuss your expected calls.
Frequently asked questions
Is Rosie still unlimited?
Only eligible legacy subscribers retain unlimited minutes under terms dated before February 5, 2026. Choosing one of the current plans ends that legacy option. Current Professional, Scale and Growth allowances are 250, 1,000 and 2,000 minutes.
What happens after 250 minutes on Rosie Professional?
The terms provide for an automatic upgrade to a higher plan. They say the higher plan continues until downgraded, and fee-increasing changes apply to the current and at least two subsequent billing periods. Confirm downgrade timing before subscribing.
Does Rosie include appointment booking on its entry plan?
Professional can text appointment links. Direct calendar booking and warm transfers are listed on Scale. VocalReception setup is managed by our team; named calendar or CRM integrations are not public.
Sources
- Rosie: monthly plans and features (heyrosie.com)
- Rosie: terms, legacy subscriptions and automatic upgrades (heyrosie.com)
- Rosie: privacy policy (heyrosie.com)
- Rosie: product overview (heyrosie.com)
- Trustpilot: Heyrosie profile (trustpilot.com)
- G2: Rosie product URL, redirected to category on check (g2.com)
- VocalReception: pricing (vocalreception.com)
Written by VocalReception, so not neutral. Every competitor fact comes from their public pages, cited below, on the date shown. Prices exclude VAT unless stated; offers change, so check the vendor’s site. Spotted an error? Email us and we fix it within 48 hours.